Customer Service

Customer Service

Elryan's Customer Service Center is committed to providing support and answering all customer inquiries, helping them get the best possible shopping experience.

You can reach us to inquire about:

• Order status and delivery date.
• How to purchase through the Elryan app.
• Product specifications and details.
• Modifying an order or updating its details.
• Any product with a defect or damage — our Customer Service team will guide you through the appropriate procedures and follow up on the case until the necessary action is taken.

Customer Service Center Departments

First: Customer Service Call Center

You can contact the call center for:

• Inquiring about an order's status or expected delivery date.
• Modifying an order before it is processed.
• Scheduling a suitable date or time for order pickup.
• Obtaining any information related to orders or services.

To reach us, please call the toll-free number 80010808 from any network, with no need to enter an area code, in your preferred language (our team speaks Arabic, Kurdish, and English).

After calling, please select your preferred language, then press 1 to speak with a Customer Service representative.

Second: Sales Department

Elryan's Customer Service Center includes a dedicated Sales team to help customers choose the right products and answer all related inquiries.

You can contact the Sales Department for:

• Inquiring about a product before purchase.
• Getting additional information on product specifications.
• Suggestions for an alternative product that suits your needs.
• Help choosing the most suitable product based on your requirements.

To reach us, please call the toll-free number 80010808 from any network, with no need to enter an area code, in your preferred language (our team speaks Arabic, Kurdish, and English).

After calling, please select your preferred language, then press 2 to speak with a Sales Department representative.

Third: After-Sales Service Department

Elryan's Customer Service Center includes a dedicated team to follow up on cases involving products with defects or damage after purchase through the Elryan app.

You can contact the After-Sales Service Department for:

• A product defect or damage.
• Requesting maintenance, exchange, or return under the applicable warranty policy.
• Inquiring about case-handling procedures and following up on the latest updates.

Our Customer Service team follows up on each case from the moment it is reported, providing the necessary support and coordinating with the relevant departments until the process is complete and an appropriate resolution is reached.

To reach us, please call the toll-free number 80010808 from any network, with no need to enter an area code, in your preferred language (our team speaks Arabic, Kurdish, and English).

After calling, please select your preferred language, then press 3 to speak with a Customer Service Department representative.

Fourth: Social Media Support Team

Elryan's Customer Service Center includes a dedicated team to respond to all customer inquiries through Elryan's official social media pages and platforms.

You can contact the Support Team for:

• Inquiring about an order's status or delivery date.
• Inquiring about a product or its specifications.
• Assistance with how to purchase and available payment methods.
• Any inquiry related to Elryan's services or products.

Our Support Team is committed to responding to all inquiries and providing the necessary assistance as quickly as possible, with messages typically answered within a few minutes by our specialized staff, in your preferred language (our team speaks Arabic, Kurdish, and English).

Fifth: Business Partnerships and Wholesale Requests

If you own a company, store, or brand and would like to list your products on the Elryan app, or if you are interested in purchasing products wholesale, we would be glad to receive your request and work with you.

To get in touch, please email us at: [email protected]

Your request will be reviewed and responded to as soon as possible, then forwarded to the relevant department to proceed with the necessary steps and provide you with all required details.

Working Hours: Daily from 8:00 AM to 12:00 AM (midnight), every day of the week.

We wish you an outstanding shopping experience, and thank you for choosing Elryan.