Return and Exchange

Return and Exchange Policy

To ensure customer satisfaction and a reliable shopping experience, Elryan outlines the following policy governing product returns, exchanges, and warranty coverage.

First: Return Policy

First: Return Policy

1. Cash Orders (Unopened)
Customers are entitled to return a product and receive a refund, subject to the following conditions:

• The product must be in its original condition, with the packaging unopened and free of any damage or signs of use.
• The return request must be submitted within 3 days of the order's delivery date; no return requests will be accepted after this period.
• Product pickup and refund processing are subject to a service fee of 5,000 IQD.

2. Installment Orders (Unopened)
Products purchased through installment plans cannot be returned or refunded, even if the product is in its original condition with unopened packaging.
This is because the installment invoice is activated immediately upon order delivery, and once activated, the purchase cannot be cancelled nor the product returned.

Second: Exchange Policy (Manufacturing Defect or Damage)

Second: Exchange Policy (Manufacturing Defect or Damage)
Customers may request a product exchange in the event of a manufacturing defect or damage, provided the issue is reported within 3 days of the order's delivery date by calling Customer Service at the toll-free number 80010808.

• Once the exchange request is received, the product is picked up and sent to the supplier's maintenance department for inspection.
• If the inspection confirms a manufacturing defect or damage, the product will be replaced with a new unit in accordance with the applicable warranty policy.

Third: Warranty Policy After the Inspection Period

Third: Warranty Policy After the Inspection Period
If a defect appears in the product after the inspection period has ended (3 days from the order's delivery date), the case will be handled under the product's annual warranty.

• Customer Service will provide you with the phone number of the supplier's exclusive authorized maintenance center (call us at 80010808 to obtain it), so the product can be inspected and the issue resolved in accordance with the applicable warranty terms.
• Warranty duration varies by product type; you can check the warranty period for each product on the Elryan website.