• (Updated 5th September 2015)

      What are cookies? 
      Cookies — Frequently Asked Questions 
      Managing your cookies

      What are cookies?

      A cookie is a text file containing small amounts of information which is placed by a website within a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser.

      Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering that the user has logged in, or which buttons have been clicked.

      There are specific cookies related to knowing a user is logged in or not. These are known as authentication cookies. Authentication cookies are important for the website to know what information to show you, or if it needs to ask you to log in.

      If you wish to find out more about cookies, we find this website quite helpful www.aboutcookies.org

      By using the El Ryan website, mobile website and Apps, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us as described in these policies. If you do not agree to such use, please see the Managing Your Cookies section for details on how to adjust your settings.

      Cookie terminology

      Session cookies - only last for the duration of your browsing session on the website. Your web browser would normally delete these when you close the browser.

      Persistent cookies - these last longer than the browser session e.g. if you log into a website and then return to the website some days later, the website knows who you are and displays a welcome message to you. Persistent cookies enable this to happen.

      First party cookies - these are set by the domain (or sub-domain) in the web browser e.g. at El Ryan, our first party cookies are set by elryan.com sub-domains.

      Third party cookies - these are set by a different domain to the one on the website you are looking at. Third party cookies are used for a variety of reasons.

      Cookies - Frequently Asked Questions

      Why does El Ryan use cookies?

      At El Ryan we use cookies and similar technologies to facilitate reservations and home delivery orders, and to recognise customers and understand and facilitate the customer browsing and shopping behaviour. This enables us to understand what elements of our site work well, and which ones don't. We use this information to improve our website and Apps to offer the best shopping experience for you, our customers. Our website also employs cookies and similar technologies placed by our carefully selected third party partners to help provide you with relevant advertising and manage our commercial relationship with those partners.

      Do I have to accept cookies?

      To make full use of the El Ryan shopping experience, cookies need to be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the website on your computer, tablet, mobile phone, and by using Apps.

      If you choose not to allow cookies you will still be able to browse the site but your experience will not be as good as if you have cookies enabled. Without cookies you will not be able to place a home delivery order or make reservations as cookies are required for the ordering process to be completed.

      Are cookies used on web, mobile, tablet and apps?

      Yes, cookies, or other data storing devices are used on all of our digital channels (web, mobile, tablet and Apps).

      How long do you keep cookies for?

      On the whole we only keep cookies for the duration of your visit to one of the El Ryan channels (website, mobile website etc) except where indicated otherwise in the cookie list.

      Do cookies contain my personal information?

      No, cookies do not contain confidential information such as your home address, telephone number or credit card details.

      Managing your Cookies

      You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.

      If you change your cookie preferences, you will still be able to browse around the site but certain functions will not be available, for example you will not be able to place a reservation or a home delivery order, set up a new account or access an existing account. Also, by not allowing cookies, some of our standard functionality will not work, for example deleting certain cookies will remove items from your cart or sign you out of your elryan.com account. Also, in the cart icon near the top of the web page, it may appear that you have items in your trolley, although these may actually have been deleted.

      Your browsers 'help' menu should tell you how to block cookies or change your cookie settings. How you adjust your browser will depend on the browser you are using.

      You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won't collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as 'clearing cookies'.

      Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.

      You can find some helpful information about controlling your cookies on www.aboutcookies.org

      By using the El Ryan website, mobile website and Apps, you are agreeing to our Privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please adjust your settings as set out above.